Is it safe to shop with you?
Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence.
Refunds
What if the products I ordered are defective?
We offer a refund guarantee if you find any defects, holes, tears, or wrong print (send us a picture). A sizing issue is not refundable. If you have sizing questions, please contact us or see the sizing chart. Your satisfaction is our priority and rest assured we will treat every case personally.
How long does it take to receive my refund?
Typically, it will take about 2 Business Days for you to receive your refund. Depending on the SPECIFIC situation, it could take longer if you need to ship it back to us. Contact us via email and we will personally take care of you. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)
Payment Information
Is it safe to use my credit/debit card on your site?
Yes! We understand your personal security and safety is of paramount importance. As affiliates of PayPal and Shopify Payments, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access.
Shipping & Tracking
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with
confidence on our website.
You are protected when:
● The item you ordered did not arrive within the time promised by
the seller.
● The item you received was not as described.
● The item you received that was assured to be genuine was fake.
What are the delivery times for your products?
It takes us time to process your order, we take pride in quality. Typically 7-9 business days to deliver it depending on your location. If you are out of the United States, it could take up to 30 days, please be patient. If you have questions where something is, please contact us via email.
Important: Since we currently have a very high order volume, delivery can take up to 15 business days. We apologize for the inconvenience
Do you ship anywhere in the world?
Yes, absolutely, we deliver worldwide
Where do we ship your product from?
Our offices are located in USA. EVERYTHING ships from the United States.
We apologize for the delay. Sometimes international shipping may take a little longer than expected due to customs clearance, you can track your order at any time and see where it is. If you still feel that you need help tracking your parcel or want to learn more about your shipment, please contact us via email at info@standbycollective.com
